The Multi-Player Workspace
Unblock your team. Multiple agents can log into the exact same WhatsApp number simultaneously from different devices without collisions.
- Real-Time Sync: 10+ devices logged in at once. If one agent replies, the message instantly appears on everyone's screen. No more double-replying.
- WhatsApp Group Support (Rare Capability): A rare feature for operations that rely on both private chats and customer groups. Manage VIP groups inside the exact same operational workspace.
- Inbox Hygiene: Keep the noise down. Configure auto-archive rules to automatically clear inactive conversations from the main view.
Action-Driven Conversations
Chatting is not enough. We built the 360connect Inbox so your agents can execute CRM actions without ever leaving the conversation view.
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- In-Chat Shortcuts: Chat is not the end. Click "Create Booking" or update the Pipeline Stage directly from the chat sidebar. Move leads instantly into your closing workflows.
- Bot Triggers: Agent busy? Manually trigger a specific automated bot flow (like sending a quotation form) directly into the active chat.
Rich Context & Customer Timeline
See the whole story, not just isolated messages. Even a brand-new hire can instantly understand the customer's entire journey.
- The Customer Timeline: Chat messages are interleaved with System Logs. Instantly see when a form was submitted or when an appointment was booked—right in the chat flow.
- Contact Profiling: The dynamic right panel continuously updates with the client's custom fields, tags, and origin source.
- Internal Notes: Leave private sticky notes for your colleagues that the customer will never see, preserving crucial context.
