For service teams, repair businesses, contractors, and after-sales operations that cannot afford to lose visibility once customers start asking for help. 360connect helps you capture complete cases, route them into the right workflow, and track every resolution more clearly.
When support, repairs, scheduling, status updates, and proof collection all happen manually inside chat, service quality depends too much on memory and individual effort.
Customers send partial information, missing photos, invoices, serial numbers, or service history, so staff need to keep asking the same questions.
Once multiple team members are involved, it becomes unclear who is handling the case, what stage it is in, and whether the customer has already been updated.
Technician visits, inspections, pickups, or service appointments happen, but they are tracked on external calendars and not tied back to the WhatsApp case flow.
At the end of the process, many teams still cannot clearly tell which cases were solved, delayed, escalated, or lost without reading through every single chat.
A customer reports a problem.
Another sends a blurry payment slip or warranty photo.
Someone else asks when the technician is coming.
Your staff reply from chat, check old messages, ask for missing details, and forward updates manually.
The problem is trying to run support and service workflows without structured case handling. You need an operational layer.
Instead of treating every support chat as an isolated conversation, 360connect turns service requests into a trackable workflow.
Use Inbox, Smart Forms, or trigger-based Bot flows to instantly collect the core issue, customer details, warranty proof, photos, and serial numbers before an agent even steps in.
Route the request into a visual Service Pipeline with defined stages, establishing clear ownership:
If the workflow requires a technician visit, inspection, pickup, or repair appointment, connect it directly to the Booking & Scheduling engine so the action is not lost outside the chat.
Mark cases as solved, unresolved, delayed, or escalated. Use Insights and Reports to understand case quality, identify recurring product issues, and evaluate service performance over time.
The core engines that power this specific playbook.
For shared customer service handling, internal coordination, and better visibility into support conversations.
For collecting structured service intake details (issue type, product info, invoice, photos, or location).
For moving support cases through structured resolution stages instead of relying on manual memory.
For scheduling technician visits, inspections, service appointments, pickups, or repair slots.
For maintaining full customer context, service history, tags, and profile notes.
For tracking win/loss analysis, pipeline velocity, conversion rates, and manager-level performance visibility.
Alternate Examples: Warranty claim handling, Maintenance request workflow, Contractor service scheduling, Product support and follow-up process.
Teams collect the right details earlier, significantly reducing repeated questions and incomplete cases.
Everyone can see what stage a case is in, what has been done, and who is responsible for the next action.
Appointments, site visits, and inspections are directly linked to the chat, meaning they are less likely to disappear outside the workflow.
You can accurately track solved vs. unresolved cases, common delays, and recurring problem types for business improvement.
In after-sales and repair-heavy businesses, chaos does not come from the first message. It comes from everything that happens after the customer asks for help: missing details, unclear ownership, forgotten appointments, and weak resolution tracking.
360connect helps turn that into a structured case-handling workflow that is easier for teams to manage and easier for customers to trust.
See how 360connect can be configured for your repair, support, maintenance, or after-sales operation.