Advanced Google Sync Engine
Not just a simple sync. 360connect offers granular privacy and conflict settings, allowing you to configure the engine exactly to your operational needs.
- 1-on-1 vs. Group Booking: Host private consultations or allow multiple attendees for workshops and classes per slot.
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Strict Mode vs. Transparent Mode:
Choose Strict Mode to read Google conflicts and prevent double-booking, or use Transparent Mode to push events while keeping your private calendar availability open.
Precision Scheduling Rules
Prevent chaos in your daily operations. Define strict rules for how and when clients can book you.
- Buffer Times: Automatically add 15 or 30-minute buffers before and after appointments for preparation or travel.
- Same-Day Cut-Off: Stop accepting last-minute surprises. Define a strict cut-off time for same-day bookings.
- Advance Booking Horizon: Limit reservations to a maximum window (e.g., only next 30 days) to maintain schedule flexibility.
Auto-Confirm or Manual Review
Run a high-volume service? Use Auto-Confirm. Run a premium consultancy? Take full control of who gets your time.
- Manual Approval Workflow: Hold slots as "Pending". Your staff reviews the submission in the WhatsApp inbox and manually approves it before syncing to the calendar.
- Custom Dynamic Messages: Personalize your "Approve" and "Reject" WhatsApp templates using {CNAME} and {APPT_TIME} variables to maintain brand voice.
Multi-Phase Nudges & Self-Service
Crush your no-show rates without lifting a finger. Send staggered reminders and let the bot handle scheduling changes.
- Phase 1 & 2 Reminders: Configure staggered nudges—like an Advance Reminder 24 hours prior, and a Last-Minute Alert 2 hours before the slot.
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Keyword Rescheduling (Self-Service):
Don't waste front-desk time. Define trigger keywords (e.g., reschedule, cancel booking) in your reminders. Clients reply to trigger an automated flow to modify their own booking instantly. - Pipeline Hand-off: Mark clients as "Arrived" or "Completed" in the chat, and system auto-moves the contact to your post-sales pipeline.
