Frequently Asked Questions.

360connect is a WhatsApp-first Business Ops System. It is not just a chat tool, but a complete operational layer that integrates WhatsApp conversations with your Inbox, Contacts, Pipeline, Booking, Smart Forms, Orders, Campaigns, Dashboard, and Intelligence.

The standard app is built for individual or lightweight use. 360connect is built for team collaboration and business process management. It lets you turn chats into customer profiles, follow-up workflows, scheduled bookings, form submissions, order processing, and daily operational dashboards.

It is ideal for teams that need multiple people replying to WhatsApp, sales teams relying on inquiries and follow-ups, service businesses needing scheduling/bookings, companies collecting data via forms, operations requiring payment verification, and anyone looking to turn WhatsApp into a structured business system.

No, it is not just a CRM. More accurately, it is a Business Ops layer with WhatsApp at its core. It encompasses the roles of a CRM, Team Inbox, Booking Engine, Form Builder, Order Manager, Campaign Launcher, and Executive Dashboard all in one.

Because 360connect's value isn't just making one action easier. It takes scattered, manual, and easily forgotten WhatsApp processes and turns them into a complete operating system that is visible, collaborative, trackable, bookable, transactable, and measurable.

Yes. One of the core capabilities of 360connect is turning a single WhatsApp number into a Shared Team Workspace. Your team members can view conversations, collaborate, and execute follow-up actions within the same system simultaneously.

Yes. The system brings both 1-on-1 direct messages and Group Chats into the same collaborative space, so your team doesn't have to handle VIP client groups outside the platform.

Besides viewing chats, you can perform multiple operations natively: Search conversations, Mark as unread, Pin/Star important messages, Edit/Delete messages, Trigger Bot flows manually, Create bookings, Access customer profiles, and link to subsequent business processes.

Because its goal isn't just "replying." It turns the chat into the start of a business workflow. In 360connect, a conversation seamlessly extends into customer tags, follow-up statuses, bookings, form data, orders, and operational insights.

No. The Contacts module functions as a Contact Intelligence & CRM layer. Instead of just storing numbers, it structures WhatsApp contacts into an actionable, filterable, and segmentable customer database.

Yes. Using the Field Library, you can create custom fields that fit your exact business needs, such as Booking Preferences, Store Location, Membership Tier, Source Channel, Customer Type, or Internal Notes.

Yes. 360connect supports CSV imports. The system smartly integrates imported data into your contact profiles, making them immediately available for tag management, filtering, and campaign broadcasts.

You can filter by multiple conditions: Tags, Origin Source (e.g., Inbox, Form, Shop, Booking), Active Status (24h window), Custom Fields, Date Fields, and Import Batches. This makes your contact list campaign-ready.

The Pipeline structures WhatsApp inquiries into clear sales or service stages. It provides absolute visibility over who needs follow-up, which deals are stagnating, which cases have SLA risks, and exactly which deals are won, lost, or resolved.

No. It supports a Dual-Track architecture: both Sales (for conversions) and Service/Support (for ticket resolution) workflows. It's perfect for teams managing pre-sales and post-sales simultaneously.

Because most businesses don't suffer from a lack of inquiries; they suffer from inconsistent follow-ups, forgotten leads, and unknown loss reasons. The Pipeline turns casual chatting into disciplined, rhythmic follow-up.

Yes. The system includes a full Booking / Smart Schedule engine capable of handling single bookings, group bookings, time-slot management, pending approvals, attendance tracking, and no-show management.

Yes. The system supports 2-way Google Calendar synchronization, ensuring your external schedules and WhatsApp bookings stay perfectly aligned.

It operates as a complete Booking Operations suite. It handles Approvals, Automated Reminders, Attendance Status tracking, No-Show penalty management, and in-depth Booking Analysis (tracking conversion values and loss).

Smart Schedule is deeply integrated into your WhatsApp workflow. Instead of acting as an isolated link, it connects directly with Smart Forms, Customer CRM Profiles, your Inbox, the Dashboard, and Booking Intelligence reporting.

Smart Forms structure your WhatsApp data collection. They are perfect for Pre-booking questionnaires, Lead qualification, Event registrations, Job applications, Membership sign-ups, and Custom service requests.

Yes. Form submission data can automatically populate the customer's custom fields, ensuring all gathered intelligence drops directly into your CRM layer seamlessly.

Yes. This is a powerful feature: Form-to-Booking integration reduces manual admin work by seamlessly moving a qualified lead straight into your scheduling flow.

The Flash Store is a lightweight WhatsApp ordering and checkout engine. It is built for businesses that don't need a massive e-commerce site, but still want a structured way to take orders directly inside WhatsApp.

Yes. The system handles end-to-end Order Operations. Customers can upload payment receipts via WhatsApp, and admins can Approve, Soft Reject (retry), or Hard Reject (cancel) the order, followed by automated shipping notifications and retention follow-ups.

Yes. You can execute highly structured WhatsApp Campaigns targeting specific Tags or Groups, utilizing reusable Message Templates, Smart Schedules, and real-time delivery status tracking.

No. 360connect's Campaigns & Automation act as a complete Execution Engine. It handles both active outbound marketing and always-on inbound bot automation, utilizing templates, time-driven schedules, and advanced follow-up logic.

It goes far beyond basic auto-replies. It supports Multiple Bot Profiles, Welcome/Fallback logic, Inactivity Follow-ups (anti-ghosting), specific Audience Targeting, Multi-step replies, Interactive Polls/Media, and CSV rule importing.

You can map campaigns to specific Date Fields in your CRM. This allows you to trigger automated WhatsApp messages for events like Birthdays, Renewal Reminders, Post-Appointment care, and cyclical customer nurturing seamlessly.

It is not just a screen of static numbers; it is an active Command Center. It structures your day by rhythm: Morning Triage (clearing red alerts), Afternoon Focus (pushing deals), Today's Ops (handling active forms/orders), and Evening Review (performance recap).

The Dashboard tells your operational team what needs immediate action today. The Insights / Reports module exists to tell management why things are happening, where bottlenecks exist, and what the overall historical performance looks like.

Our Intelligence Layer covers 4 key areas: Bot Intelligence (workload & intent), Pipeline Health (velocity & win rates), Ops Summary, Booking Intelligence, and comprehensive historical reporting.

Yes. The Booking Analysis dives deep into Show Rates, No-Show Hotspots, Booking-to-Won Conversion Rates, Profile Performance, and estimates your Lost Revenue due to absenteeism.

Yes. You can filter and export unrestricted records for Audits, internal reviews, and offline safekeeping—including Chat Histories, Bot Logs, Resolution Histories, and Campaign delivery stats.

It scales with your needs. It is heavily adopted by growing SMEs, high-volume multi-agent teams, businesses dealing with mass bookings or orders, and organizations looking to systemicize their WhatsApp operations rather than running them manually.

Highly interactive industries thrive here. This includes Medical/Aesthetic Clinics (bookings), Education/Training (forms & follow-ups), Retail/F&B (ordering & customer care), and B2B Consultancies (managing complex sales pipelines and internal collaboration).

If you simply view it as a "messaging app," it may seem robust. However, as a Business Ops System, these modules interact fluidly to close gaps in your sales and service loops. You only turn on what you need, scaling complexity as your team matures.

Not at all. The majority of our successful clients start with the foundational triad: Inbox, Contacts, and Pipeline. As their team gets accustomed to the workflow, they naturally expand into Forms, Orders, Automation, and deeper Insights over time.